> It will be back when Andy gets the test done or Scott cools down,
> whatever happens first.
>
> Like I said, I didn't do it but I support it 100%. It is amazing
> because Scott is such a typical "nice guy" and I am the typical ()
> well you get the point.
>
> If Andy had took a shot at me about my abilities it would never be
> posted again.
>
> Customer relations goes both ways.
Yes, but the seller/customer relationship is not symmetrical. A good
business person understands that he/she is dependent on the customer's
good will, not the other way around. If the customer is not happy the
customer goes elsewhere. That is bad for business.
I can't tell you how many times I have had an unreasonable call from a
customer. When I ran my own ISP I remember receiving phone calls at
3AM to let me know that there was something wrong with one of the
modems and I HAD to fix it right now. I could have said, "you moron,
it is 3AM and you should be in bed. I will fix it when I get there in
the morning." What I actually said was, "thank you for letting me
know. I can't get to the POP right now and the normal on-call
technician is unavailable. Is it critical that it get fixed now or can
it wait until morning?" The answer from the customer was always, "oh I
suppose it can wait until morning." The result was the same thing. It
took the same amount of time. But in one case the customer wanted to
hit me and in the other the customer was reasonably happy. The
difference was only words and a clear respect for the viewpoint of the
customer. That is all just about any customer wants.
So in the last few days we have heard the following:
1. We are not doing any more work on the OOPic and it is obsolete.
Tough luck if you need to use it.
2. You morons can't figure out how to use events properly anyway so
why should you care if it is fixed?
3. I fixed it but then I got pissed off at an angry customer so I am
going to screw all of you. Ha ha so there!
And all anyone was asking for was what you had already promised. Heck,
I am sure we all knew that the OOPic was nearing end-of-life. I know
it was pretty obvious to me given its age. But it was really useful
for teaching basic concepts of programming to kids and I am sure the
next generation will be too. So why go out of your way to piss off the
customers you want to purchase the new product?
I had hoped that you (Ted and Scott) might say something like, "gee,
you guys have a point. We didn't explain what we are doing very well
and we really want to keep you as customers. What do you guys think
would be a good middle ground that meets your immediate needs but
let's us get back to the business of developing the new product which
will be better that the old one?" Such a comment would have gone a
LONG way toward making everyone happy. In fact, you even DID what we
were asking for! But the approach leaves a bad taste in everyone's
mouth.
An old English proverb reads, "hope for the best but prepare for the
worst." That is where I am now. So, I am done posting on this topic.
--
Brian Lloyd Granite Bay Montessori
brian AT gbmontessori DOT com 9330 Sierra College Blvd.
+1.916.367.2131 (voice) Roseville, CA 95661, USA
http://www.gbmontessori.com
I fly because it releases my mind from the tyranny of petty things . . .
— Antoine de Saint-Exupéry
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