Friday, August 1, 2008

[oopic] Re: Savage Innovations / Compiler / ooBug and etc.. UPDATE

Ok so that didn't go over too well... Please take the time and READ!

I am sorry guys, don't blame the messenger. I am not the major share
holder in the program here, rather, the little guy that gets the
dirty work.

The decision was decreed to me and I passed it along.

SO now we wont gloss over any facts... 2 YES 2 whole ooPics sold in
July. Yup we can sure make a business out of that. Thats what? 170
bucks worth of sales, care to run a business on that? When it was 300
units a month no problem or even 100 but 2? Don't forget that the
whopping 170 is before we pay to have the boards made and pay for a
website and pay for packaging etc... We also can't buy the boards one
at a time, they come in hundreds.

I truely am sorry that two different days had two different versions,
I did pass on the decisions play by play, right or wrong.

It does suck, for me as much as you. Not only is every robot I own
ooPic powered, some going back two A1 boards, I teach robotics as
well and guess what... every student I have is using one version or
another of the ooPic. I slipped once and used an avr, but I jumped
back.

I can't un make you pissed off and I can't make it all better. Of
course we do not want you to leave, that would be silly. I know that
SI has traditionally been weak on after the sale support and we are
trying to fix that. Anyone feel free to chime in and offer to do tech
support for free? Dennis did not want to...

I will talk to Scott further about the compiler and see if he can't
patch up the oEvent code before it is fully retired. The only two
real complaints that I could find by reading back, and recent posts,
come down to bad oEvents and Vista issues correct?

Dennis was not let go like some are trying to imply. Before my time
there was another much larger partner who decided to quit paying him
then that partner decided to move along, thats when I came along.
Things were bad and we had one new product that was starting to sell.

Please try and understand the business side of the decision, no money
coming in means it is very hard to dedicate unpaid time to that
product. As much as we would like to keep on going with the old we
personnaly cannot, we all have bills to pay and the new might pay
them. Every decision made was strictly financial.

I will move the compiler files to somewhere else. That site being
down was unitentional, poorly timed and certianly not done on
purpose. I will let you know where they end up. I am not even sure
why it went down just yet.

If you do decide to move along we are sorry to see you go and THANK
YOU for all the years of support. If you read the above, you now
understand why the decisions were made and we hope that with a little
patience you will stick it out for the ooPic Pro series.

If you did decide to hang in there then THANK YOU to that crowd.

If you have already swam the river all we can do is try to make a
better product with better support and try to get you to swim back.

Really, if you feel qualified and want to hang the moniker of SI Tech
Support on your signature send me an email. It is an unpaid position
for now but that will change in the future we hope. bigbug@oobug.com.

Jessica, It seems you may have inadvertantly left some of the facts
out of your post and because we have worked together for so long I
will not correct your mistakes in here. You may however contact me
for a complete and correct list. Your financial woes in business and
with SI/Pentar were before my time.

Ted
Savage Innovations

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